Terms of Sale

Order Terms and Conditions

  • Orders can be submitted via EDI, email or fax and are subject to acceptance by the factory.
  • Credit card orders are accepted.
  • All prices, specifications and discounts are subject to change without notice.
  • Payment terms are net 30, unless otherwise stated for established accounts.
  • Accounts will be established once satisfactory credit references are confirmed.
  • Any applicable federal, state, or local sales tax will be added to the prices.
  • We will not break cartons, where applicable.
  • Possession of price list does not constitute an offer to sell.

Quotations and Custom Fabrication

  • Quotations are valid for 30 days, unless otherwise stated.
  • Drawings for custom items must be signed and will be accepted as correct. Any errors arising from same will be the responsibility of the customer.
  • Made to order items are not returnable.

FOB Shipping Points

  • Covington, GA
  • Valencia, CA
  • Aurora, CO
  • Freeport, IL
  • We reserve the right to split orders based on the FOB shipping point.

Freight Terms and Conditions

  • Freight, service and handling charges are not subject to discount.
  • Freight carriers will be chosen by the factory unless Purchase Order specifies customer carrier and includes Prepaid & Add with third party billing address
  • While Seller will use all reasonable commercial efforts to maintain the delivery date acknowledged or quoted by the Seller, all shipping dates are approximates.
  • We are not responsible for any delays in delivery which are beyond our control such as fires, strikes, floods, delays in transportation or any contingencies of similar character.
  • Freight claims for damages are the responsibility of the customer and all claims must be filed by the customer with the carrier promptly.
  • All claims for shortages must be brought to our attention within five (5) business days from the date the merchandise is received.
  • Kelmax Freight Classes are based on descriptions and generalizations provided by the National Motor Freight Traffic Association, January 2007 catalog. These classes are subject to interpretation by shipper and carrier.
  • Special Handling Charges
    • Customers will be billed for trucking company charges that are due to special requests made by the customer, including:
      • Notifying customer before making a delivery
      • Requiring a Lift Gate Truck
      • Making deliveries during specific hours

    Return Policy

    • The minimum value of returned merchandise must be $100 net
    • Contact the factory for written approval to return merchandise
    • Merchandise authorized to be returned must be shipped prepaid and is subject to a 25% restocking charge
    • Returned goods must be received within 30 days of purchase
    • Returned merchandise must be returned in the original, unopened and resalable packaging.
    • All merchandise must have a Return Goods Authorization number to assure proper credit and must be noted on the shipping label and bill of lading.
    • Certain products, such as those made to order, are not returnable. Contact Customer Service for the policy concerning specific products.

    Cancellations

    • Cancellations are not accepted on orders in transit or on custom equipment in production

    Warranty

    • Contact factory for Warranty information.

    Note: Due to continuous product improvements, specifications and prices are subject to change.